Privacy Policy

Last Updated: May 27, 2026

1. Introduction

watt-outlook ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website watt-outlook.com or use our appliance repair services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Fill out our service booking form
  • Contact us via email
  • Subscribe to our communications

This information may include:

  • Full name
  • Email address
  • Physical address
  • Service request details
  • Appliance information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Access times
  • Pages viewed
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill service requests
  • Communicate with you about appointments and services
  • Send administrative information and updates
  • Improve our website and services
  • Respond to inquiries and provide customer support
  • Analyze usage patterns and trends
  • Protect against fraudulent or illegal activity

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contract: Processing necessary to fulfill our service agreement with you
  • Consent: Where you have given explicit consent for specific processing activities
  • Legitimate Interest: For business operations, fraud prevention, and service improvement
  • Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our business (e.g., payment processors, email services)
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection: To protect our rights, property, or safety, or that of others

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records are typically retained for 7 years for business and legal compliance purposes.

7. Your Rights

Under UK data protection law, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of the United Kingdom. We ensure that appropriate safeguards are in place to protect your personal data in accordance with UK GDPR requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

watt-outlook
42 Wellington Street
Manchester, M1 4EQ
United Kingdom
Email: [email protected]

14. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk